Moving to a new IT Provider is easier than you may think

In business we all have long term partnerships that we regularly review to ensure we are getting the very best value. However, there always seems to be a slight reticence around a new IT provider, especially for small and medium businesses. Your existing supplier may have helped set-up your infrastructure, may be hosting your servers or it just feels far too difficult to move elsewhere- even if you are unhappy with the service!

Your business has likely evolved over the last couple of years and through the pandemic the need for IT to enable this change has been far greater. It is imperative that you have the right external IT company to support this – but we know it is a big decision.

Through our documented and tried and tested process we can make moving to a new IT provider a seamless transition for you:

Step 1 – Documentation, Documentation, Documentation!

To be able to offer a first-class service the process all starts with documentation of your environment, it sounds so obvious but is an essential part of the process. If communication is King – Documentation is an Emperor. We use a documentation management system that makes sure all the key aspects of your infrastructure are captured.  This documentation is the foundation of delivering you a first-class support experience.

This valuable insight allows us as your IT Support partner, alongside understanding your business goals, to make sure that your IT is enabling your business and processes.

Step 2 – Managing the transition to a new IT provider

When working with any new customer, as a new IT provider Corbel align both a project manager and a lead engineer who will personally manage the transition for you following the framework of our on-boarding process. This includes:

• Strong communication with your outgoing supplier
• Introduction calls with your application vendors
• Discussing and agreeing a migration plan for a seamless transition giving you confidence there will be minimal downtime
• Regular updates throughout the onboarding process
• Corbel team on-site for the go live dates
• Personalised Starters and Leavers forms created
• Overview of the Corbel ticketing portal
• Appointment of an Account Manager to manage our partnership
• Securing systems from your previous supplier on handover day

Step 3 – Maximising your IT Enablement

Once we are your technology partner, we will appoint one of our experienced Account Managers to work with you, ensuring that your business goals are fully aligned with your IT Infrastructure and that your systems are secure and following best practice to keep you protected from the increasing Cyber Threat. A technology roadmap is in place to make sure your IT is working as hard as possible for you.

We believe that you should be able to review your IT Support, as you do all other partnerships that your business relies on, and we would be delighted to chat you through our process so that you have complete peace of mind that it will be a smooth transition. We work with many small to medium businesses in Ipswich, Felixstowe, and Bury St Edmunds offering our IT Support and helpdesk services.

Visit our testimonials to see what our customers say or phone Corbel on 01473 241415 to chat to one of our team.