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Posted on: 3 January 2023
Author: Holly Rogers
And so, it’s 2023 and you have both your goals and a new IT Support partner on the mind…
The new year feels like the perfect opportunity to set some goals and layout how you are going to make this year more successful than the last. You might also be reflecting on who your company is working with and how you can make sure these relationships are benefiting your business as best as possible.
Although one thing you know you definitely need to improve this year is your IT Support. Deciding on an IT Support Partner can feel like a big decision, and you will ultimately want to choose someone who aligns with your business goals. Here are 6 things you need to look out for when choosing a new IT support partner:
1. Highest Standards of Security
We all know that now, more than ever, being cyber secure is so important. Hackers are becoming smarter and constantly looking for opportunity to gain access into systems and hack important credentials.
Cyber-attacks are also having bigger implications on firms more than ever. Take the Uber breach we saw last year as an example. Uber are a worldwide service provider, and their internal systems were hacked by an 18-year-old, resulting in a catastrophic data breach. It just goes to show no business is safe, no matter how big or small, or size of your Cyber Security budget.
Ensuring you work with a partner who has high standards of security is crucial if you want your business to receive the best quality advice. Also it is good to have a look at if the partner is accredited by an outside body as it indicates that they take their security seriously and so will have best practice for your business.
Corbel Solutions are ISO 27001 accredited and so our standards and processes are aligned with information and security best practice. It essentially means our data is protected, no matter where it is, we are resilient to cyber-attacks and our systems allow us to respond to evolving threats. This knowledge can inevitably be passed onto customers, but the principles of the accreditation are at the heart of the design of any technology solutions.
2. Proactive
You ultimately want an IT support partner that is going to be there for you at all times to provide proactive, effective advice for your Suffolk business.
A good IT support partner should be able to recognise and resolve any issues in your system before they are detrimental to your company. You want to ensure the IT Support company is made up of a team of experts and specialists who are prepared to actively monitor your digital system.
Being proactive is at the heart of what we do at Corbel, and it aligns with our people and our communication values. Our remote management software allows us to log a ticket before customers are even aware of an issue. This means your business is always working and always protected.
3. The Reputation of the IT Support Partner
Before making any big changes in both our life or business, we always want to make sure we know exactly what and who we are getting involved with. We all value reputation and take a great interest in what others have had to say about something and this shouldn’t be any different when searching for an IT Support Partner- the credibility and reputation of your new IT support partner is so important.
Here at Corbel, we understand the importance of reputation and the best reassurance you can get comes from other reviews. Google reviews are credible, genuine review sources to see what other people’s experiences were like with the partner. From these reviews, you may subsequently be able to gauge a sense of what the partner is like and if they align to your business values.
To check out what others have had to say about Corbel, take a look at our reviews here.
4. Strategy
Business is constantly changing, so we have seen over the past few years and technology even more so. A clear IT strategy has the power to change everything in your business – it allows you to define your business goals and objectives, whilst engaging with key stakeholders and creating a technology roadmap that aligns with your business mission.
Your business needs to be able to adapt to change and, therefore you will want your IT Support partner to be specialists who can advise and support you on the IT that will enable and improve your processes, supporting your business efficiency and growth.
Make sure you take it upon yourself to ask a new potential IT Support partner, what an IT strategy with them would include and the level of support you would be given when taking the actions documented next to your business goals.
5. Up to Minute Technology
New technologies are constantly being rolled out and there are so many ways for us to enable efficiency within our business processes.
Innovation is so important and keeping your business plan updated and being aware of the advancements your business could take advantage of is the best way for your business to remain up to date and relevant. You should ensure your new IT support company is company is constantly looking for opportunity to better yourself.
Corbel have been shortlisted for various innovation awards and understand the importance of innovation to help you remain competitive.
6. The IT Support Partners Attitude to Customer Services
At Corbel, we know just how frustrating it can be when you need to speak to someone regarding an issue and you have to waste valuable time explaining who you are and what company you are calling from.
However, we have been able to recognise this and ensure that this does not happen for those who are working with Corbel. Every client at Corbel has their own personal account manager who will proactively manage your relationship. Having a dedicated account manager allows relationships to be built and enhances communication between you and your IT support partner.
At Corbel, we prioritise relationships with our clients and so our friendly and knowledgeable account managers can be relied upon to assist your IT needs swiftly.
Choosing a new IT Support Partner shouldn’t have to be a difficult decision when you keep these factors in mind. You ultimately want to work with a partner who will align with your business and its goals and prioritise communication.
Ipswich based Corbel Solutions Ltd work as a Business IT support partner across Ipswich, Felixstowe, Stowmarket, and the surrounding Suffolk area, offering a range of services from Cyber Security, IT consultancy services and IT Support. If you want to ensure you are working with an IT Support partner that aligns with your business goals in order to work with you effectively, then there are a range of things you should be taken into consideration to make a partnership work. To work out whether Corbel would be the right fit for you, either give us a call on 01473 241515 or email us on info@corbel.co.uk.
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