Previous post
Posted on: 20 March 2023
Author: Emma Kievenaar
As an IT support company providing Business IT support in Ipswich and the surrounding Suffolk area, Corbel understand the importance of reliable and efficient technology. Businesses in Suffolk today depend on technology more than ever before to stay competitive and streamline their operations. When technology fails, it can bring a business to a standstill, resulting in lost productivity, revenue, and customer satisfaction.
Finding the right partnerships can make all the difference in your success. Whether it’s partnering with a supplier, distributor, or service provider, a good partnership can provide your business with the resources, expertise, and support it needs to thrive. But how do you find the right Business IT support partnership for your business? In this blog, we’ve looked at some of the things you will want to take into consideration when looking for a new IT Support partner.
#1 – Look for a partner with experience and expertise
When you’re looking for an IT support partner, experience and expertise should be at the top of your list. An experienced partner will have a proven track record of providing IT support to businesses in Ipswich and will be able to provide valuable insights and advice based on that experience. They will also have the skills and knowledge necessary to troubleshoot and resolve any issues that arise with your systems quickly and efficiently. Corbel has over 25 years of experience providing IT support to businesses in Ipswich and the surrounding Suffolk area. Our team of highly skilled and experienced technicians are trained to provide effective solutions to a wide range of IT issues.
#2 – Check for certifications and qualifications
Certifications and qualifications are an important factor to consider when choosing an IT support partner. They demonstrate that the partner has the knowledge and skills necessary to provide effective IT support. Look for partners with certifications and qualifications that align with your individual business needs. Corbel hold a range of certifications and are ISO 27001 accredited so are able to provide high quality IT support and Cyber Security.
#3 – Consider their service offerings
Different IT support partners offer different services, so it’s important to consider their service offerings when choosing a partner. Look for partners that offer a wide range of services that align with your business needs. For example, if you need help with cloud computing, look for partners that specialise in cloud services like Microsoft Azure. If you need help with disaster recovery, look for partners that offer those services as well. From Business IT support, to Cyber Security and IT consultancy services, we work with each of our clients to understand their unique needs and provide customised solutions that meet their specific requirements.
#4 – Evaluate their response times and communication
When you’re experiencing IT issues, you need a partner that can respond quickly and communicate effectively. Look for partners that offer high levels of support and have a clear process for resolving issues. Make sure they have multiple ways to contact them, such as phone, email, or a ticketing system. Ask about their response time guarantees and make sure they align with your individual business needs. Communication is one of our key values here at Corbel, and we pride ourselves on having clear proactive processes in place for resolving issues and keeping clients informed throughout the entire process.
#5 – Assess their approach to Cyber Security
Cyber Security is a critical component of Business IT support. Make sure that any potential partner has a strong focus on Cyber Security and can provide the protection you need to keep your systems and data secure. Look for partners that use the latest security technologies and have a proactive approach to security. Ask about their Cyber Security protocols, such as how they monitor and manage security threats, how often they perform security audits, and how they handle data breaches. Cyber Security is a top priority for Corbel. We use the latest Cyber Security technologies and have a proactive approach to security, including regular Cyber Security Audits and monitoring for potential threats. We also offer Cyber Security training to our clients to help them stay informed and protect themselves against cyber threats.
#6 – Consider their pricing and billing
Pricing and billing are important considerations when choosing an IT support partner. Make sure you understand what you’re paying for and how much it will cost, so there are no surprises down the line. Ask about their billing cycles, payment methods, and any additional fees or charges. Corbel offers transparent pricing and clear billing practices. We work with each of our clients to understand their budget and provide customised solutions that meet their needs
In conclusion, finding the right Business IT support partner for your business in Ipswich is crucial. By looking for a partner with experience and expertise, certifications and qualifications, a wide range of service offerings, fast response times and effective communication, a strong focus on security, and transparent pricing and billing practices, you can find a partner that meets your needs and helps your business succeed.
Ipswich based IT Support company Corbel offer business IT support for small to medium businesses across Ipswich, Felixstowe, Woodbridge, Stowmarket, and the surrounding Suffolk area. Take a look at our testimonials to see how we’ve helped other businesses within the local area. If you would like to have a chat or find out more about any of our services, feel free to give us a call on 01473 241515 to have a chat with one of our team members or email us on info@corbel.co.uk.
Next post
