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Managed vs In-House IT Support Suffolk

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Businesses who are looking for IT Support Suffolk, striking the right balance between technical support and cost-efficiency often comes down to choosing between Managed IT Support and In-House IT Support. In the fast-paced realm of modern business, a well-functioning IT infrastructure can be a game-changer. Each option offers a distinct approach to handling technology needs, and understanding the details of these two approaches is crucial for making an informed decision that aligns with your business goals.

Managed IT Support involves outsourcing IT services to a third-party provider, such as Suffolk based Corbel Solutions with expertise across a diverse range of domains, offering cost-efficiency, proactive monitoring, and allowing internal teams to focus on core business activities; whereas In-House IT Support entails maintaining an internal team of IT professionals for immediate accessibility, deep understanding of organisational needs, direct data security control, and alignment of skills with unique challenges.

In this article, we explore the intricacies of Managed and In-House IT Support, discussing their advantages and drawbacks, and offering insights into the factors that should influence your decision.

Managed IT Support Suffolk


1. Expertise On-Demand

Managed IT Support providers, such as Corbel Solutions bring a wealth of specialised knowledge to the table. With their teams of skilled professionals, businesses gain access to a diverse skill set that covers various IT aspects and would include a service level agreement. At Corbel Solutions every client is also assigned an account manager who is directly responsible for the relationship and ensuring that your business is maximising the use of technology for business gains. The account manager would hold regular meetings with the client to understand the organisational needs around technology enablement as the business evolved.

2. Cost-Efficiency

Opting for managed support often translates to cost savings. Outsourcing IT services eliminates the need for maintaining an in-house team, reducing expenses related to hiring, training, salaries, and benefits. Outsourcing can offer cost predictability with fixed or scalable pricing models.

3. 24/7 Monitoring and Support

Managed service providers typically offer proactive monitoring and support. This approach ensures that potential issues are detected and addressed before they escalate, minimising downtime.

4. Scalability

As businesses in Suffolk grow, their IT needs may evolve. Managed IT Support can easily scale services up or down, ensuring a tailored solution that matches the company’s current requirements.

5. Cyber Security

Every business in Suffolk should consider Cyber Security as a critical aspect of its operations.  Suffolk, like any other place is not immune to the risks posed by Cyber threats and attacks. By working with a partner such as Corbel Solutions you would have access to a team of Cyber Experts to ensure that you are gaining the maximum protection for your budget. A reputable IT Service provider can bring advanced security measures and compliance expertise, helping to mitigate risks.

IT Support Suffolk


1. Dependency on External Providers

Relying on a third-party for critical IT support means placing a certain level of control in their hands. Companies must choose a trustworthy provider, with a wide range of social proof and a track record of reliability.

2. Potential Communication Challenges

Communication can sometimes be a challenge when working with external providers. Clear channels of communication and a well-defined support process are essential.

In-House IT Support Suffolk


1. Immediate Accessibility

Having an in-house IT team ensures immediate availability for troubleshooting and support. Quick response times can mitigate downtime and enhance operational efficiency.

2. Deep Understanding of Business Operations

An in-house team can gain an in-depth understanding of the company’s unique needs, processes, and goals, allowing for tailored IT solutions. However, this can be mitigated by selecting a partner that takes the time to understand you and your business and performs regular technology reviews.

3. Data-Security Control

Internal management offers more direct control over your IT systems and security, but it also means the responsibility for downtime and security breaches rests with you.


1. Higher Costs

Maintaining an in-house IT team can be costlier due to recruitment, training, salaries, benefits, and ongoing professional development expenses. It can also be tricky to find the right person who would have the diversity of skills required. You would also need to consider holiday cover and sickness and the potential risk to your business.

2. Limited Skill Diversity

In-house teams might possess limitations in terms of skill diversity, making it challenging to address complex issues that require specialised expertise.

3. Scalability Challenges

Scaling an in-house team can be a resource-intensive process. As business needs change, managing staffing levels and skill sets can become complex. Internal teams might have limitations in providing 24/7 support, especially for small to medium sized businesses.

Factors to consider when deciding between Managed vs In-House IT Support Suffolk

When deciding between Managed IT Support and In-House IT, Suffolk businesses should consider several factors:

1. Budget

Assess financial resources and determine whether the upfront investment of an in-house team or the ongoing costs of managed support align with the budget.

2. Business Size and Growth Projections

Evaluate the current and future scale of operations to determine whether an in-house team can meet evolving IT demands.

3. Technology Complexity

Consider the complexity of the technology environment. Highly specialised or cutting-edge technologies might necessitate the expertise of a managed service provider.

IT Support Suffolk
4. Data Sensitivity

Evaluate the sensitivity of company data and whether an in-house team’s direct oversight is necessary to maintain security.

5. Uptime Requirements

If 24/7 operations are crucial, a managed support provider’s proactive monitoring and assistance will be a valuable asset.

In the age of digital transformation, the choice between Managed IT Support and In-House IT can significantly impact your business’s growth trajectory. With Corbel, you’re not just making a choice; you’re making an investment in resilience, agility, and success. Our local expertise, cost-efficient approach, and commitment to personalised solutions set us apart as Suffolk’s best IT Support Provider.

Ultimately, the decision to manage IT in-house or externally depends on your business’s unique needs, resources and goals.  Before making a decision, thoroughly evaluate your IT requirements, budget constraints and long-term objectives.

Corbel Solutions provide IT Support Suffolk in Ipswich, Felixstowe, Woodbridge, Stowmarket and the surrounding Suffolk area. Providing a wide range of award winning services from Business IT Support and IT Consultancy Services to Cyber Security Training and Dark Web Monitoring. If you’d like to find out more information or have a chat with one of our team members, feel free to book an online meeting with us or email us on

Malcolm Kapadia
Malcolm Kapadia
Corbel have been so kind and helpful in donating a large number of handsets to be used within Primary Schools. Thank you Louise and the rest of a team - such a lovely thing to do for our local communities!
Sue Bloomfield
Sue Bloomfield
Very helpful company with great customer service. They regularly go the extra mile to make sure that I understand the solutions they have implemented and how I can maximise the use of them.
ann osborn
ann osborn
Hannah migrated us over to Microsoft 365 back in 2020. The whole migration was planned out really well and managed through to a really high standard. Hannah was a pleasure to work with, friendly, approachable and very patient. Nothing was too much trouble. I would thoroughly recommend Hannah to any local business looking for IT services.
Stuart Dantzic
Stuart Dantzic
Exceptional service and support. From initial enquiry about our IT support, through to the proposal, sign up and onboarding has been completely seamless. Friendly and helpful team, who respond quick to any IT support tickets and more importantly resolve any issues promptly with minimum disruption. Highly recommend!
Joshua Davey
Joshua Davey
Very helpful company who have supported us for the last 4 years. Would highly recommend!
Daniel Ashford
Daniel Ashford
Great customer service, great understanding of our issues, communication fantastic when it was so desperately required to get our business moving. We would highly recommend the team at Corbel Solutions Ltd
Helen Crapnell
Helen Crapnell
Great installation service. Easy, clear and on the ball. Highly recommend.
Adrian Copeland
Adrian Copeland
I can’t thank Arran & Louise enough as they both went above & beyond to help me by arranging & setting up a loaned PC whilst I was waiting for a replacement one, nothing was too much trouble for them & I really appreciated the speed of their actions. Adrian C
David Waring
David Waring
We have recently started working with Corbel and can only praise them for their fast response times to issues raised and how they have kept us informed along the way to resolving them. I would highly recommend Corbel to anyone.
Tracey Ling
Tracey Ling
We have recently begun working with Corbel and have been really impressed so far. The team are very friendly and have resolved some long-standing IT issues for us that others have been unable to resolve; never hesitating to go above and beyond to exceed expectations. If the team are on a call about one specific issue and notice another unrelated issue, they will look to fix this straight away for us which is greatly appreciated. I would highly recommend Corbel if you were thinking of changing IT Support providers.
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