Corbel Solutions are Finalists for the EADT Customer Excellence Award 2024!

We are so excited to announce that Corbel Solutions have been shortlisted for the Customer Excellence Award at the EADT Awards 2024! This recognition is a big milestone for us, as over the past 30 years we have worked extremely hard to prioritise customer satisfaction and service excellence, it is a great achievement to be a finalist and we are looking forward to the finals evening on the 4th of July.

We are not just providing solutions at Corbel, but building partnerships. Corbel strive to be more than just a IT Support provider and aim to be a trusted partner and an extension of our clients.

The Importance of Listening and Understanding

Our journey towards customer excellence begins with listening. We listen to understand, not just to respond. By truly understanding the challenges and goals of our clients, we tailor our services to align with their unique business objectives. This approach has enabled us to build deep connections with our clients, where we fully understand their business.

Adapting to Evolving Needs

The IT landscape is ever-changing, and so are the needs of our clients. Our ability to adapt and respond to these changes promptly has allowed us to maintain these strong customer relationships. Whether it’s a shift in technology trends, like the introduction of Microsoft Copilot or a new business challenge, we are always ready to pivot our strategies to keep our clients ahead of the curve.

Delivering Beyond Expectations

Our commitment to customer excellence is reflected in our effective approach to service delivery. We don’t wait for issues to arise, we proactively anticipate them. Our team of IT Support experts are dedicated to ensuring that our clients’ IT infrastructures are robust, secure, and efficient, allowing them to focus on their business without any IT-related disruptions.

A Culture of Continuous Improvement

At Corbel we believe that there is always room for improvement, and we continuously seek feedback from our clients to enhance our services – take a look at some of our feedback here. This culture of continuous improvement has been crucial in elevating our customer service standards.

Celebrating the Human Touch

In a world that is powered by technology, we never forget the human touch. Our clients appreciate the personal touch we bring to our interactions, whether it’s a call to check in or an in-person meeting to go over something specific, these personal connections have been key in building trust and loyalty with our clients.

As we celebrate this moment, we remain focused on our mission to deliver exceptional IT support and services.

You can find out more about the 2024 EADT business awards and finalists here.

Corbel Solutions are an Ipswich based Business IT Support provider who work proactively throughout Ipswich, Felixstowe, Stowmarket, Woodbridge and the surrounding Suffolk area to provide a range of IT Support services including IT Consultancy, Cyber Security and IT Helpdesk Support. Our Customer’s experience is at the forefront of our business and we have received some incredible feedback over the past few years – check out our Google Review page for more. For more information or to have a chat with one of our team members, feel free to get in touch with us on 01473 241515 or email us on info@corbel.co.uk. Alternatively you can book in a meeting with one of our team members here.