Effortless Onboarding: The Corbel Way

Embarking on a new service relationship is a pivotal moment for any business, of any size. It’s a time filled with potential and promise, but also one that requires careful navigation. An effective onboarding process is crucial as it lays the foundation for a successful partnership. At Corbel Solutions, we’ve honed our onboarding process to ensure that it’s not just a formality, but a comprehensive experience that sets our clients up for success. We believe that a thoughtful and thorough onboarding process is the cornerstone of a successful relationship, and we’re committed to providing that for each client we welcome to our IT support services in Ipswich.

Stage 1: Personalised Audit and Preparation

The onboarding experience begins with a personalised site audit which is conducted by one of our experienced technical engineers. This audit is not just a routine check; it’s a deep dive into the client’s specific IT infrastructure and support needs. Our dedicated account managers are then able to present client’s with a technology roadmap that aligns with their business goals as we fully understand their current position and any potential challenges they may be facing. This then sets the tone for a smooth integration into our IT support service.

Stage 2 of Onboarding: Setting the Stage for Success

A clear “Go Live” date is set, marking the start of a new chapter for our clients. We lay out a comprehensive project plan, complete with detailed steps and risk mitigation strategies. Our team of Ipswich IT Support experts meticulously audits and optimises Microsoft 365 licenses, ensuring that you are optimising your IT budget. Our account managers, the bridge between Corbel and our clients, provide a warm introduction to our key team members and support and welcome any questions.

Stage 3: Internal Alignment and Preparation

Internally, we align our resources and carefully document every detail of your environment in our documentation portal to ensure you get a timely and consistent support experience . This preparation is key to filling any knowledge gaps and ensuring a smooth experience. Our technical team and dedicated account managers then work in tandem to prepare personalised starters and leavers forms and in addition facilitate a warm introduction to the Corbel team. This stage is crucial for ensuring that all teams are aligned and ready to provide exceptional IT support in Suffolk.

Stage 4 of Onboarding: The Big Launch

The Go live day is a milestone day but we make the whole process as simple as possible for you by managing any information sharing with your outgoing supplier and planning out the day so that we have both on-site and remote team members available to make the whole thing seamless.

Client Testimonials

To further emphasise the effectiveness of our onboarding process, we have included a series of testimonials from our Ipswich IT Support clients below. These testimonials provide real-world examples of how Corbel Solutions has facilitated a seamless transition to our IT support services:

“Exceptional service and support. From initial enquiry about our IT support, through to the proposal, sign up and onboarding has been completely seamless. Friendly and helpful team, who respond quick to any IT support tickets and more importantly resolve any issues promptly with minimum disruption. Highly recommend!”

– Stuart Dantzic

“We outsourced our IT after years of having an IT department internally. from the very beginning Corbel were the friendliest and most professional IT company we have dealt with. They have completely revamped our companies IT infrastructure making us more reliable and secure. No issue is too big or too small and they always go above and beyond. Everyone chips in to help, whether this is the Managing Director or an apprentice.”

– Joe Glass

“We have had corbel looking after our IT for 3 months and i can safely say that they have restored my faith in Support companies. It is clear that they our best interests at heart and are very transparent. We at Waller Transport would highly recommend Corbel and the amazing team.”

– Darryn Flynn

“We switched over to Corbel earlier this year and Karen, Hannah and the rest of the team have been excellent. They are professional, knowledgeable, quick to respond, provide an excellent service and friendly to boot (not to mention patient!). I would strongly recommend them.”

– Caroline Marshall

To conclude, the onboarding process is more than a series of administrative steps; it’s the beginning of a journey towards achieving your Suffolk business’s IT goals. At Corbel Solutions, we understand that the care and attention we invest in this initial phase are indicative of the ongoing support and dedication our clients can expect. It’s our way of showing that we’re not just service providers; we’re partners invested in the growth and success of your business. With a robust onboarding process, we ensure that our clients in Ipswich are well-positioned to leverage our IT support services for their continued success.

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Corbel Solutions are an Ipswich based IT Support provider who work proactively throughout Ipswich and the wider Suffolk area including Felixstowe, Stowmarket, Sudbury, Woodbridge, Newmarket and the surrounding Suffolk area in order to provide a wide range of services from Business IT Support, Cyber Security and Cyber Security Training all the way through to IT Consultancy and Microsoft CoPilot for 365 services. To take a look at what some of our clients have had to say about working with us, check out our Google Review page. To find out more information or to have a chat with one of our team members, feel free to give us a call on 01473 241515 or email us on info@corbel.co.uk. Or alternatively, you can book in a call with one of our team members here.