Going the Extra Mile: What Customer Excellence Means to Us at Corbel

At Corbel, we’ve always believed that real IT support is about people, not just tech. It’s about showing up, doing things properly, and being the kind of partner our clients can genuinely count on.

Being shortlisted for the EADT Customer Excellence Award has given us a chance to pause and appreciate what that really looks like day to day.

As we take a moment to celebrate, we also wanted to shine a light on the things — big and small — that make us proud of how we do things at Corbel. The values we work by, the extra steps we take, and the culture that keeps us focused on what really matters: looking after our clients and each other.

A Culture That Cares

Customer excellence isn’t something we talk about now and then — it’s part of how we operate every day. We’ve worked hard to build a culture where people genuinely care about doing things right, and where learning, improving, and supporting each other is second nature.

One of the ways we keep learning is through our internal knowledge library — a growing resource that’s built by the team, for the team. It’s where we reflect on what we’ve done well, where we could improve, and how we can deliver even better outcomes for our clients next time.

We also meet regularly to review technical support cases (anonymised, of course), sharing what we’ve learned, exploring better ways of working, and refining how we communicate complex issues clearly.

Feedback — both the positive and the constructive — is shared across the business. It’s not just about patting ourselves on the back (though we love a win); it’s about learning from every experience and making the next one even better.

Going Above and Beyond (Without Making a Song and Dance About It)

“Going the extra mile” might be a well-worn phrase, but for us, it’s just part of the job. We’re always looking for those little ways to go beyond what’s expected — the kind of things that build trust over time.

One example? We don’t just walk away once a system is live. We check in with clients on-site after installation to make sure everything’s working the way it should — and that people feel confident using it. It’s a simple thing, but it makes a big difference.

We also take a proactive approach to security. That means helping our clients stay on top of their Microsoft Secure Scores and spotting areas where improvements can be made — before problems arise.

And then there are our customer events. These aren’t just about sharing new tech trends (though we love a good deep dive into AI or automation) — they’re about empowering our clients to make informed decisions and stay ahead of the curve.

Making Onboarding Feel Easy

We know that moving to a new IT provider can be a big decision — and sometimes a daunting one. That’s why we put a lot of care into making our onboarding process smooth, supportive, and transparent from day one.

We’ve taken the time to map out every step clearly, so clients always know what’s happening and what to expect. Regular updates keep everyone in the loop, and when it’s time to roll out new systems, we believe being there in person makes all the difference. It’s about giving people the confidence and clarity they need to get started on the right foot.

Staying Ahead, Together

Technology doesn’t stand still — and neither do we.

We’re always looking at how we can bring the latest tools and innovations into our clients’ businesses in ways that are useful, practical, and secure. Whether that’s through launching new services like Data Governance and IT Policies through to Cyber Security Readiness, or building expertise in emerging areas like AI and automation, we stay focused on what will deliver real value.

Our ISO27001 and Cyber Essentials certifications aren’t just tick-box achievements — they’re part of our ongoing commitment to doing things properly, securely, and with integrity.

Rooted in People and Community

We’re proud to support our local community through causes like the MS Society and local food banks — because doing good shouldn’t stop at the office door.

And of course, none of what we do would be possible without our team. From long-standing team members to our newest additions, every single person brings dedication, expertise, and genuine care to the work they do each day. That shared commitment is the foundation of everything we deliver — and a big part of why our clients continue to put their trust in us, year after year.

A Word from Karen

“I’m incredibly proud of the team,” says Karen, our Managing Director.
“They put their heart into their work, and that shines through in the relationships we build and the service we deliver. At Corbel, it’s always been about people, communication, and quality — and our commitment to this will continue in 2025 and beyond.”

Why This Recognition Matters

Being shortlisted for the EADT Customer Excellence Award means a lot — not just as a milestone for Corbel, but as a reflection of the trust our clients place in us, and the pride our team takes in their work.

It’s a reminder that the little things we do — the extra steps, the conversations, the care — really do matter. And we’re excited to keep building on that, every day.

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Corbel Solutions are an Ipswich based IT Support Provider who work proactively throughout Ipswich and the wider Suffolk region including Felixstowe, Woodbridge, Newmarket, Sudbury. Providing a range of IT Support Services including Cyber Security and Cyber Security Training, Office 365 Support and IT Consultancy Services. To take a look at what others have had to say about us, check out our Google Review page. To find out more information or to have a chat with one of our team, feel free to give us a call on 01473 241515 or email us on info@corbel.co.uk. Or alternatively you can book in a call with one of our team members here.