01473 241515 info@corbel.co.uk

img-support-orange-75x75IT Support Contracts

IT should enable business, not hinder it.

Corbel prides itself in offering comprehensive IT support contracts, tailored to meet our client’s needs. Corbel’s experience and expertise ensures that you receive the best possible service, allowing you to focus on what’s important – running your business.

Understanding your needs. Understanding your systems.

We will work closely with you to obtain a full understanding of your business needs to ensure that you obtain the most from your existing IT system and that mission-critical applications are fully protected and maintained. If applicable we will provide recommendations to enhance your system, which will also include a ‘road map’ for the future so that targets and budgets can be set accordingly.

We like to view ourselves as an extension to your company, establishing trusted relationships. We understand the need to provide the correct IT support contract for your business, whether that is telephone support, remote access, technical engineer site visits or even a technical engineer permanently based on your site.

Once a support call has been placed, it is logged directly with our call centre, where it is electronically tracked and allocated to a technical engineer who will deal with it in an efficient and professional manner. Each call is monitored and reviewed by our technical team during its life cycle to ensure that all contractual obligations are met.

Commitment to care.

Customer care, commitment and delivery of a first class service are of paramount importance to us. Whilst being professional and diligent, we like to maintain a warm and friendly relationship with all of our clients.

Corbel’s breadth of knowledge across IT systems enables us to rapidly understand your IT requirements and the potential implications on other aspects of your network, reducing risk.

Corbel provides 12, 24 and 36-month IT support agreements which are tailored to your requirements and governed by clear terms.

Corbel’s support services give you access to our helpdesk and dedicated account management teams, reducing time to action and ensuring that a solution to your IT issues is always available.

Whatever your needs, we are confident that we can provide a IT support contract solution for you.

Proactive support.

We proactively monitor our clients’ IT infrastructure, identifying and resolving issues radpidly; this means we often remove threats and system errors before you are aware they even exist.

Regular service review meetings give you visibility of your IT infrastructure issues and performance levels, meaning you can see a clear return on investment.

Key features

  • Hardware and software expertise
  • Unlimited telephone support
  • 24/7 system monitoring
  • Remote assistance
  • Consultancy time inclusive
  • Regular on-site visits

What’s covered?

  • Server infrastructure
  • Hardware
  • Software
  • Network
  • Security
  • Telephony systems

“We reviewed the market over a period of time and the decision was made to move our IT support to Corbel. We have been extremely happy with the service and support we have received and can recommend them highly. Their proactive, communicative approach is refreshing and I feel that our infrastructure is in safe hands!”

— Steve Holmes – Managing Director, RT Training Solutions

Download our IT Support Contracts brochure

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